WhatsApp for restaurants · India
Every bill on WhatsApp, from your restaurant’s own number
In short: WhatsApp for restaurants in Rikaab links your own WhatsApp number by scanning a QR, the way WhatsApp Web links a browser. Every settled bill then goes to the guest from your number, a thank-you with your Google Maps and Instagram links follows, and every chat lands in a Guest messages inbox for the owner. No WhatsApp Business API, no Meta approval, no per-message fee.
How the link works
- Business settings → WhatsApp → scan the QR from the outlet’s phone. Rikaab becomes one of that phone’s linked devices.
- Only the outlet’s own number can link, one number per outlet; a branch links its own.
- Bills, follow-ups and replies all go from your number, so guests save and recognise it.
- Sends are spaced out and follow-ups are capped and held through quiet hours, so the number behaves like a restaurant, not a bot.
Consent, built in
The first follow-up ends with a consent line: a guest who replies NO gets bills only; YES allows a monthly message. Answers update the guest record automatically. WhatsApp broadcasts to opted-in guests, from an uploaded list, are coming soon.
Email too
When you have the guest’s email, the same bill is emailed from your restaurant’s name with reply-to your outlet. Every new online order is emailed to the restaurant as well.
What you get
Everything whatsapp for restaurants needs, in the box
Everything marked Live is built and in daily use. Anything still on the way is labelled Coming soon.
WhatsApp & email
Bills reach the guest from your own WhatsApp number, with no Business API and no per-message fee.
- Link your restaurant’s own WhatsApp number by scanning a QR, like WhatsApp Web
- Every settled bill goes to the guest on WhatsApp by itself; cashiers can resend in one tap
- A thank-you follow-up with your Google Maps, Instagram and website links, with guest consent and quiet hours built in
- Guest messages: an inbox of every chat on that number, with reply, for the owner
- Bills emailed to the guest when you have their email
- Every new online order emailed to the restaurant
- soonWhatsApp broadcasts and offers to guests who opted in, from an uploaded list
- soonA menu link to send on WhatsApp for phone orders
Counter & kitchen (POS)
A tablet POS built for the dinner rush, with a kitchen display that keeps up.
- Tablet POS with tables, takeaway and delivery tickets
- KOTs and cancellation KOTs to the kitchen; live kitchen display with Start and Ready
- Captain app for waiters taking orders at the table, with a ding when a dish is ready
- Shifts, cash drawer, X and Z reports, daily closure
- Split payments and a UPI QR for the exact bill, with your restaurant name and bill number in the UPI note
- Billing keeps working offline; bills sync when the internet is back
- Bluetooth, USB and LAN thermal printers: KOTs and bills print in the background from the Android app, a USB print station or a LAN bridge
- Hindi dish names and ₹ on printed slips
Online ordering & delivery
Orders on your own website, not a marketplace, with no commission.
- Ordering on your own website through a signed partner API; menu, stock and checkout stay in sync
- Razorpay checkout on your own account; Rikaab never holds your money
- Address search at checkout and live delivery rates from your connected delivery partner
- Rider booking and tracking, an order-tracking link for the guest, and a rider view with the map pin and cash to collect
- Table reservations and customer records
- soonZomato and Swiggy orders pulled in by API, next to your own
That is 3 of 10 areas. See the full list.
Questions people ask
Do I need the WhatsApp Business API?
No. Rikaab links your existing WhatsApp or WhatsApp Business number as a linked device. There is no Meta approval, no template review and no per-message cost. Meta can restrict a number that behaves like a bot, so Rikaab paces sends and caps follow-ups.
Where do I see guests’ replies?
In Guest messages in the Rikaab admin, live, with the guest’s name and picture when WhatsApp shares them. Only owners see the inbox.
Can I send offers on WhatsApp?
Guests who reply YES to the follow-up are recorded as opted in. Broadcasts and offers to those guests, from an uploaded list, are coming soon; today the follow-up carries your Google Maps, Instagram and website links.
Also for
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