Refund and cancellation policy

1. Free trial

Every plan starts with 14 days free. No card is needed, nothing is charged, and nothing is deleted when the trial ends — the account simply waits until you choose a plan.

2. Monthly plans

• Billed in advance for the month. You can cancel at any time; the plan runs to the end of the paid month and does not renew.
• Monthly payments are not refunded once the month has started, except where the service was unavailable for a prolonged period through our fault — in which case we credit or refund the affected days.

3. Annual plans

• Full refund if you ask within 14 days of your first annual payment, no questions asked.
• After 14 days, annual payments are not refunded; you keep access until the end of the paid year and the plan does not renew if you cancel.
• If we discontinue the service or a feature you paid for without an equivalent, we refund the unused part of the year pro rata.

4. How to cancel or request a refund

• Cancel from the console (Settings → Subscription) or email hello@rikaab.in (or WhatsApp +91 70658 59630) from the owner’s email address or phone with your restaurant name.
• Refunds go back to the original payment method within 7–10 working days of approval; GST on the refunded amount is reversed with a credit note.

5. Failed and disputed payments

If a renewal payment fails we remind you and keep the account read-only — you can still see and export everything — for 60 days, after which it is closed. Please contact us before raising a chargeback; we resolve genuine problems faster than your bank will.